FAQ

MATERIALS USED:

The majority of our jewelry is crafted with the following high-quality materials: gold fill, stainless steel, plated stainless steel or 925 sterling silver.  We test each piece and take pride in the quality of our products. 

Please note that all items are sold individually unless explicitly described as a set.

DO I NEED TO TAKE OFF MY JEWELRY FOR SHOWERING, BATHING, SWIMMING, ETC?

We recommend removing your pieces prior to bathing or going swimming in order to protect the plating and vitality of your jewelry. We recommend being careful with your pieces & avoiding direct contact between the jewelry and lotions/creams, perfumes/body sprays, water, etc. 

SHIPPING

We currently ship across Canada; all orders are processed by Canada Post.

TESORO is not responsible for delayed delivery of packages due to customs issues when shipping internationally.

TESORO is not liable for lost or stolen shipments. TESORO is not responsible for the delayed delivery of packages due to any unforeseen weather or technical issues within the shipping company. If your package is sent back to TESORO for any reason, you will be subject to paying for the re-shipment of your order. TESORO is not liable for lost or stolen packages even if the tracking dictated that it has been delivered. TESORO is not responsible for undeliverable packages due to an incorrect address. 

WRONG ADDRESS 

TESORO is not responsible for packages that are undeliverable due to an incorrect address. Please email us at (EMAIL ADDRESS) if you notice any errors as soon as possible & well be happy to update the address for you if the parcel has not been sent already. Once an order has been processed at the shipment facility, we are unable to amend any shipping labels. If a packaged is returned to us due to the address being incorrect, the 2nd shipping is the sole responsibility of the recipient. In the event that the package is returned to sender, the customer is responsible for return shipping costs.

PREORDERS

Due to high demand on certain items, we will sometimes accept preorders. We always try to get them shipped as fast as possible, however there may be delays that our out of our control. Pre-order dates are tentative.

RETURNS/EXCHANGES

In the event that an item comes damaged or part of your order is incorrect, please notify us immediately upon receipt and we will be glad to help with any issues.  

TESORO is not responsible for return shipping costs in the event that we do accept a return. The refund is solely for the cost of merchandise. Original shipping costs and return shipping costs will be deducted.

ORDER CANCELLATIONS

We will do our best to accommodate any requests on orders that are new. If your order has begun processing, we are unable to make any modifications. If you wish to cancel your order, we can offer you a store credit. Please e-mail us and we will get back to you with a solution. 

MY ORDER IS LOST!? 

Unfortunately, once an order has been picked up by the postal service, we don't have much control. Please track your item and reach out to the relevant postal service (Canada Post). 

TESORO is not responsible for lost or stolen packages.

CURRENCY

We price our pieces in CAD. You can change the currency via a pop up on the site. 

COUPONS

Coupon codes are shared via our newsletter & Instagram. Coupon codes must be used at the time of placing the order and cannot be applied afterwards. 

Prices are subject to change without prior notice

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